Job Reference: BBBH38865
Job Duration: 6 Months
Start date: ASAP
Description:
I have an urgent requirement for a number of Service Desk Analysts whohave experience with providing 1st Line Support, within a Service Desk environment.
Reporting into the Service Operations Team Leader, you will be responsible for providing a single point of contact to all customers by responding to incoming calls/emails, ensuring incidents are fully managed through to resolution.
IR35: Inside
Location: Peterborough/Remote
The Role:* Responsible for providing 1st Line Support of software / Hardware related incidents, taking ownership of tickets as they come in.
* Ensure that all incidents are logged on the ITSM and managed within the agreed SLA.
* Be proactive in keeping customers informed on the status/progress of their incident.
* Always be sure to Adhere to Major Incident Management procedures.
*Know when to escalate any potential service issues to the Major Incident Management team.
Skills/Experience required:
*Minimum 6 months commercial experience providing IT Support.
* A good level of knowledge with IT platforms, equipment and applications.
* Excellent communication skills are essential; a strong background in Customer Service is really important.
* Any bi-lingual language skills would be advantageous (German, Spanish, Polish, Portuguese, Hungarian, Lithuanian).
* Any IT-related certifications / qualifications are highly desirable (MCP, CCNA, CompTIA).
* Any commercial experience with supporting thefollowing is advantageous:
* Windows Operating Systems
* Citrix
* Cisco Telephony Systems
* Hardware troubleshooting(desktop, server, laptop)
* Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc* A good understanding ITIL framework and its procedures would be really beneficial.
Please apply online with your CV.
Industry: IT
Salary: Up to £11.50 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: Service Desk, 1st Line, ITIL, MCSA, MCITP
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -