Job Reference: FRS63889
Job Duration: 6 months
Start date: Immediate
Description:
Responsibilities:* Provide 1st and 2nd line support for Windows 10 and 11, Office365, and some Clinical Applications. Experience with ServiceNow, Active Directory, and Intune is necessary.
* Resolve complex technical issues for laptops, PCs, and mobile devices withaccurate, timely troubleshooting and support.
* Deliver on-site technical support at hospital and head office locations, managing escalations and high-priority incidents.
* Manage setup and configuration of new user accounts, laptops, and mobile devices according to CHI processes.
* Conduct thorough offboarding for departing staff, including equipment collection of equipment and account deactivation.
* Ensure compliance with data protection and security protocols during onboarding and offboarding processes.
* Administer Active Directory and Microsoft Azure accounts, troubleshoot access issues, and manage permissions.* Implement and manage policies via Intune to maintain device security and compliance.
* Track, update, and manage IT hardware inventory, ensuring all equipment is accounted for and well-maintained.
* Perform diagnostics, repairs, and replacementsas necessary, escalating to vendors when required.
Essential to have:
* Minimum 3 years in Service Desk or IT Support.* Bachelor's degree in Computer Science, IT, or equivalent experience.
* Proficiency in Office 365, ServiceNow, Active Directory, Azure, and Intune; healthcare app knowledge is a plus.
* Strong troubleshooting skills for devices and basic network issues.
* Excellent customer service, communication, and documentation skills.
* Experience in onboarding/offboarding, user account management, and IT equipment inventory.
* Familiarity with ITSM frameworks and ITIL processes.
* Self-organized, capable of managing workloads and responding to helpdesk calls promptly.
* Builds strong relationships with end users and explainstechnical concepts clearly
Industry: IT
Salary:
Salary Benefits:
Vacancy Type: Contract
Job Skills: L1-L2 ICT support, Windows 365, AD, Service Now, Intune, Azure
Contact Name: Aina Lynch
Website: -
Direct Application URL: -