Job Reference: BBBH39234
Job Duration:
Start date: ASAP
Description:
Service Desk Analyst
Role: Service Desk Analyst
Location: Gloucester Salary: £20,000 - £25,000
Industry: MSP
Are you a passionate Service Desk Analyst looking to kickstart your career?
Do you want the opportunity to work for a fast-growing MSP whoprioritise staff training and progression?
Do you have experience of logging and processing customer tickets, and working toSLA's?
Client:
Concept IT are looking for a Service Desk Analyst to work for a busy SME MSP based in Gloucester. My client provides a busy service desk to customers all over the UK and due to a sustained period of growth are looking to expand theirIT team.
Role:
Provide onsite IT technical support for customers, over the phone or on email. Ensuring the customers receive the highest level of support, working closely with the technical teams to investigate, troubleshoot and support IT infrastructure, hardware, and software across our customer locations.
Key Responsibilities
* Provide telephone and ticketing based customer support
* Utilise clients knowledge base to provide 1st line support
* To provide customer request fulfilment for the client
* Escalate issues to teams as appropriate
* Effectively communicate between support teams and the customer
Person Specification
* Excellent customer facing and communication skills
* Problem solving skills and resilience to issues andinfluences outside of his/her control.
* Excellent team player, flexible, responsive, takes ownership and can work on the detail in a real time environment that requires out of hours work as necessary.
* The ability to communicate clearly and conciselywith customers.
* OOH work may be required occasionally to cover OOH team annual leave, so must be flexible.
Technical Requirements
The following technical competencies are desirable but not essential:
* Previous ISP, Managed Service or Telecoms experience Relevant industry qualifications
* Proven analytical and problem solving skills
* Good understanding of IT Service Management
* ITIL v3 Foundation and experience working in an ITIL environment
* Relevant industry qualifications
* Holds some relevant technical accreditation's (MCP / MCSE/ CCNA)
* Previous experience of working for a service provider or Telecommunications business
* Customer Service trained
If you are interested or would like to find out more, please send your CVto me on or alternatively give me a call on 01384981003 .
Industry: IT
Salary: £20000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kelsie Prior
Website: -
Direct Application URL: -