Job Reference: BBBH38865
Job Duration: 6 Months
Start date: ASAP
Description:
I have an urgent requirement for multiple Service Desk Analysts who have experience with providing 1st Line Support, withinan Out Of Hours Service Desk environment, or who have a very strong background in Customer Service and are looking to pursue a career in IT.
Reporting into the Service Operations Team Leader, you will be responsible for providing a single point of contact to all customers by responding to incoming calls/emails, ensuring incidents are fully managed through to resolution.
IR35:Inside
Location: Peterborough
The Role:
* Responsible for providing 1st Line Support of software / Hardware relatedincidents, taking ownership of tickets as they come in.
* Ensure that all incidents are logged on the ITSM and managed withinthe agreed SLA.
* Be proactive in keeping customers informed on the status/progress of their incident.
* Always be sure to Adhere to Major Incident Management procedures.
* Know when to escalate any potential service issues to the Major Incident Management team.
Skills/Experience required:
* Minimum 6 months commercial experience providing IT Support, where possible.Outside of this, we are looking for a really strong background in Customer Service.
* A good level of knowledge with IT platforms, equipment and applications.
* Excellent communication skills are essential; a strong background in Customer Service isreally important.
* Any bi-lingual language skills would be advantageous but not essential (German, Spanish, Polish, Portuguese, Hungarian, Lithuanian).
* Any IT-related certifications / qualifications are highly desirable (MCP, CCNA, CompTIA).
* Any commercial experience with supporting the following is advantageous:
* Windows Operating Systems
* Citrix
* Cisco Telephony Systems
* Hardware troubleshooting (desktop, server, laptop)
* Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc
* A good understanding ITIL framework and its procedures would be really beneficial.Please apply online with your CV.
Industry: IT
Salary: Up to £14 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -