Job Reference: BBBH39456
Job Duration: 3 Months
Start date: ASAP
Description:
On behalf of a cloud-based Managed Service Provider, I am looking for an experienced Service Desk Engineer to provide 1st Line technical Support. You will be joining a core team within the business, supporting the delivery of technical solutions, whilst maintaining a consistent and exceptional customer service.
IR35 Status: InsideLocation: Remote
The Role:
* You will be responsible for providing 1st level Incident analysis and support to end customers.
* Identify any recurring issues and raising these for investigation.
* Be proactive in taking responsibility for client communication during all major Incidents.
* Be sure to accurately log and maintain real-time updates for tickets via Service Now.
Skills/Experience required:
* Proven commercial experience of working in a fast paced Service Desk environment, supporting a wide range of services and products.
* Proven experience administering & maintaining Windows server environments.
* Experience in Exchange and Office 365.
* Working knowledge of VMWare or Hyper-V environments.
* Exposure to hardwareplatforms (Server/Storage).
* Exposure to Linux, RHEL, Centos and Ubuntu would be advantageous.
* Experience in managing Citrix environments would be advantageous.
* String experience of working with ITSM platforms (Service Now is preferable/desirable).
* You will have a thorough understanding of ITIL processes.
* ITIL V3 or V4 Foundation certification is highly desirable.
* Excellent verbal and written communication skills are essential.
Please apply online with your CV - looking for an immediate start where possible.
Industry: IT
Salary: £150 - £175 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Service Desk, 1st Line, ITIL, MCSA, MCITP
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -