Job Reference: BBBH42143
Job Duration:
Start date: ASAP
Description:
Role: Service Desk Supervisor
Location: Peterborough
Salary: £26,000
Concept IT are currently recruiting for a Service Desk Supervisor on behalf of one of the UK's leading Technology and Service providers. The Service Desk Supervisor will beresponsible for a team of Service Desk Analysts, reporting into the Service Operations Team Leader.
Key responsibilities:
* Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service.
* Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
* Ensure process, procedural and contractual agreements are being followed correctly by the team.
* Daily, Weekly, Monthly & Ad-hocreporting when required.
* Point of escalation for both internal and external customers, taking ownership through to resolution
* Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's
* Identify and escalate any potential breach of service level or risk to the client
* Provide relevant stakeholders within Services with ad hoc reports
Knowledge & Experience
* Awareness of ITIL methodologies and best practice
* Knowledge of the working practices of the area responsible for
* Good working knowledge of Microsoft Word, Excel and Outlook
* Previous team management experience
* Practical experience of an external Managed Services provider
Industry: IT
Salary: Up to £26000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kelsie Prior
Website: -
Direct Application URL: -