Job Reference: BBBH39305
Job Duration: 6 Months
Start date: ASAP
Description:
I have an urgent requirement for a number of Service Implementation Manager's who will play a pivotal role in leading the implementation of Infrastructure solutions, working closely with clients, internal teams and third parties through end-to-end process.
Location: Remote/London
The Role:
* This role is client-facing and will work with a full suite of Infrastructure products, Connectivity andColocation
* Ensure successful service delivery on all infrastructure services, adhering to the agreed SLA's
* Manage the full life-cycle of implementation
* Identify and analyse potential risks & dependencies
* Manage implementation time-frames and forecast deliverables accurately
* Control customer delivery and validate customer go-live
* Measure project successand identify improvements needed
* You will be proactive in driving system and process improvement that will benefit team's performance and ability to meet expectations
* Act as a Subject Matter Expert on identified topics/products
Skills/Experience required:
* Proven commercial experience in implementation
* Excellent organisational and communication skills
* Experience working on multiple projects simultaneously in a fast paced environment.
* A very good technical understanding and the ability to carry out projects with a pace of quick implementation (90 days on average)
* Experience using or implementing an in-house system such as Service Now is highly advantageous
* The ability to demonstrate commercial experience of deliveringinfrastructure services
* Service management skills including understanding of SLAs, KPIs and a broad understanding of changemanagement and risk management processes
* Solid understanding of project life-cycles for infrastructure services and abilityto accurately forecast time-lines and meet agreed upon client time-lines.
Please apply online with your CV.
Industry: IT
Salary: Up to £300 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Service Implementation, Infrastructure, Cloud, Datacentre, Connectivity and Voice services
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -