Job Reference: BBBH42383
Job Duration: TBC
Start date: ASAP
Description:
ServiceNow Business Analyst/Process Consultant
Starting ASAP
Remote Working
Contract/Permanent Opportunity
Your Responsibilities include:
* Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes during client workshops with key customer sponsors and stakeholders.
* Develop required documentation such asworkshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
* Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks.
* Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
* Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet thecustomer's expectations.
* Participate in testing and ensure all the required documentation is in place to support the clientand Managed Service team where needed.
* Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
* Assist with Project Management activities such as project scope, estimation and planning.
* Assist the Sales team with new client bids, SOW and RFPs.
* Providing training and mentoring to other members of the services team.
* Required to participate in daily/weekly Agile sprints to support project delivery.
* Support client process governance activities, enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate.
* Participation on one or more strategic accounts either in support or lead.
* Provide support, mentoring and training to peers and clients.
* Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.
Your Skills and Experience
Essential
* Two to three years of directly related to ServiceNow process consultancy experience.
* Proven experience in defining and deploying 'to be' best practice processes and in identifyingsolutions from a people, process and technology perspective.
* Excellent communication skills (both written and verbal) withstrong presentation facilitation skills (Visio, Word, PowerPoint, Excel, ServiceNow).
* Solid experience in requirements gathering, including experience in creating process documentation.
* Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems.
* Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity Proven team playerand team builder.
* Ability to effectively communicate with all levels of the organisation.
* Ability to demonstrate analytical and problem-solving skills.
* Ability to mentor novice staff and drive quality, value and best practise.
Desired
*ServiceNow Certified Implementation Specialist.
* BCS diploma in Business Analyst or IIBA equivalent qualification.
* Applicable IT or Project Management related certifications such as PRINCE2.
* SC clearance preferred.
* Knowledge of integrating with internal and external applications and systems.
* Experience of working in Public Sector organisations.
* Ability tomentor junior staff in driving quality, value and best practice.
* Knowledge of disciplined software release build/deploy processes
Industry: IT
Salary: £350 - £600 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Ricky Bassi
Website: -
Direct Application URL: -