Job Reference: BBBH41930
Job Duration: permanent
Start date: ASAP
Description:
Concept are working exclusively with a leading IT MSP to identify for them a Services & Operations Director. My client is looking to hire an experienced Services and Operations Director to help shape and scale their services and operations business plans to scale over the next 3-5 years. Reporting into the COO and exec team you will have full control and accountability to drive efficiencies across your people, tools & processes to achieve increased productivity through transformation and automation tools. Utilising the latesttools (AI, ML, Automation) across the services and operations business functions are seen as key to provide a better customer experience and reduce the manual repeatable activity. My client has made several acquisitions over the last 2-3 years and anotherkey facet to this role is refreshing the technology platforms used, centralise them and save time and money and provide a better customer service in the process!
My client is a fast-growing Private Equity owned technology business and this a new role for the business not a replacement. It has been identified as crucial by the exec team in their quest to achieve their growth targets over the next 5 years taking their business from a c£100 million business to a £500 million through organic growth and further acquisitions.
A brief overview of the key "must have's" are as follows!
* Experienced of driving efficiencies and increased productivity through introduction of automation and tooling
* Senior Operations and Services Director experience looking for their next role as COO.
* Delivered scale in a Cloud enabled MSP - multi-cloud business (Azure is mandatory)
* Responsible for SDM and Operations 24/7 set up
* People 1st leader- this is critical
* Strategic thinker - proven evidence and outcome based
* Play a key role in a Cloud MSP that has experienced fast growth (organic and acquisitions)
* Leading a growingorganisation in the UK with teams in other countries
* 10 years' Service Delivery experience in an IT MSP / similar organisation
* Experience of directing large teams 100 FTE +, multi-tech & platform
* UK based with travel
* Reporting currently or previously into the senior leadership / exec team
Package on offer is £120,000 - £150,000 + bonus (15-20% bonus) - please send your CV in the 1st instance
Industry: IT
Salary: £120000 - £150000 per annum + 15-20% bonus
Salary Benefits: 15-20% bonus
Vacancy Type: Permanent
Job Skills: Service and operations director managed services
Contact Name: Robert Taylor
Website: -
Direct Application URL: -