Job Reference: BBBH50712
Job Duration:
Start date: ASAP
Description:
3rd Line Storage NetApp Engineer - Remote
£55-65k + on-call + benefits
I'm looking for a 3rd line engineer that specialises in NetApp Storage technologies for a major client based in Peterborough.
The role will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
Key Duties
* Provide a point of technical escalation and expertise - 3rd level
* Provide technical assistance to on-going projects when required.
* Assist in maintaining uptime of storage infrastructure and customer solutions
* Ensure all implemented solutions arebacked up with documentation, training and expertise within the Service desk and Support areas.
* There may be a requirementto provide support as part of the 24x7 out of hour's rota
* Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.
Technical Requirements
* At least 5 years' experience in a similar SLAdriven support role
* Extensive experience of working on Enterprise level environments
* Advanced Microsoft Server operatingsystem knowledge.
* Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification V3
* Proven Customer service skills
* In depth experience with NetApp 7 Mode, Cluster Mode and E Series experience
* Excellent NetApp Performance & Analytical skills
* SnapManager Technologies
* VMware 5.5 / 6.0 knowledge or Hyper
Looking to move ASAP so please send me your latest CV and I will call you to discuss further.
NetApp- Storage - Infrastructure - Third Line - 3rd Line - Support- VMWare- Hyper-V- Server- Network-
Industry: IT
Salary: £55000 - £65000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -