Job Reference: BBBH38717
Job Duration: 6 Months
Start date: ASAP
Description:
I have an urgent requirement for a Technical Analyst who is experienced with providing 1st/2nd Line IT Support, within a Service Desk environment.
Reporting intothe Service Operations Manager, you will be responsible for:
* Supporting a specific key client, you will be the single point of contact to ensure that all incidents are fully managed through to resolution.
* Be sure to provide end users with a technical solution whilst keeping within the agreed SLA.
* Be proactive in keeping the customer informed on the status of their incident.
* Know when to escalate incidents, where a first time fix is not possible.
Skills/Experience required:
* Minimum 12 month's experience as an IT Analyst.
* Sound knowledge of IT platforms, equipment and applications.
* Strong Customer Service skills.
* Experience with fault diagnosis and rectification.
* Knowledge of supporting various windows applications including MS Office from end user perspective
* Active Directory knowledge: Creating user accounts, reset passwords, create groups etc
* Routine systems administration tasks -BES, Exchange, Airwatch, and DUO
* Experience/knowledge of PC Architecture,Citrix, Microsoft 7, MS Office 2010 and 2016
* A good understanding of basic data and voice communications networks and systems
* Excellent communication skills.
* You will be passionate about IT, with a professional approach, and a 'can-do' attitude.
Please apply online with your CV.
Industry: IT
Salary: Up to £14 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: Service Desk,Technical Support, Fault Diagnosis, Active Directory, Citrix
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -