Job Reference: BBBH43427
Job Duration:
Start date: ASAP
Description:
We are recruiting for a Technical Service Delivery manager to join a global technology business based in Oxfordshire.
Thepurpose of the job is to develop and lead the technical support department which consists of a support desk and service workshop.
Job Requirements:
* Manage the day to day delivery of our first line support and repair facility setting and maintaining exceptional service standards.
* Day-to-day management of the Technical Support team - be initial point for escalation, work allocation management, define responsibilities and personal development opportunities (including appraisals)
* Take ownership of Service partner relationships
* Deliver Reporting and Analysis of product performance, including failure cause and rates. Producing Monthly Service Reports and subsequent as well as on-going, analysis measuring actual department performance againstthe agreed SLAs / KPIs
* Deliver forecast and trend analysis to supply chain department to ensure the timely and on budget supply of spare parts, and maintenance of appropriate local inventory
* Manage and maintain department resource costs
* Proactively identify and communicate product performance trends and implement mitigating measures where appropriate
* Identify areasfor improvement and implement solutions, with a particular focus on reducing cost and risk to the business and improving efficiency, accuracy and commercial contribution.
* Represent the Technical Support Team at Management team meetings and provide monthly management reports for review
Experience Required:
* Previous experience in a hardware support or repair environment* ITIL qualified (or equivalent), preferably to management level
Working Hours:
* 37.5 hours per week (Monday to Friday)
Package:
* £40,000 - £45,000
* Company Pension Scheme
* 25 days holiday (plus bank holidays)
* Life Assurance
Industry: IT
Salary: £40000 - £45000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Hayley Lem
Website: -
Direct Application URL: -