Job Reference: FRS46370
Job Duration:
Start date:
Description:
Our client, a Public Sector body, are seeking a Technical Support Analyst with a minimum of 4 years' experience to join a brand new team. You will be responsible for providing general IT support to the staff working both remotely and on site in the 4 main offices.
Responsibilities:
* Provide a single point of contact for ICT related issues via multiple channels.
* Resolve all tickets within defined and agreed Service Levels.
* Provide desk side support services.
* Escalate tickets as required.
* Provide weekly reporting to senior staff.
* Record andclassify all calls by priority using the ICT Service Desk ticketing system, Jitbit.
Requirements:
* 4+ years' experience in a similar role.
* Ability to participate in multi-disciplinary teams and to work independently.
* Ability to coach andmentor more junior staff.
* IT qualification related to Support.
Experience with some or all of the following:
* Microsoft OS products
* Active Directory
* Fixed and Mobile Telephony
* Jitbit/Service Desk application
* Video Conferencing* Desk side support
* Information and Cyber security
* Networking
* Windows Server 2008/2012/2016
* Microsoft Skype forBusiness
* Asset Management/Tracking/Disposal
Industry: IT
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Windows, Active Directory, Office 365, Deskside, Networking, Microsoft, Telephony
Contact Name: Aoife Conway
Website: -
Direct Application URL: -