Job Reference: BBBH38340
Job Duration:
Start date: ASAP
Description:
Service Desk Manager - Leeds - IT Managed Services
£45,000-£60,000 + benefits + Office based 4 / 5 days a week.
I'm looking for a Service Desk Manager for a leading technology, award winning, business in Leeds. The role will be responsible for managing all activities in respect of the Help Centre operations. To ensure that the customer's satisfaction and SLAare maintained to the highest level.
You will be the main point of contact for incidents, requests and changes related to the Service Desk. Someone who is adaptable, to the changing paces of the work, someone who can implement change where necessary tomaximise productivity, and someone motivated to take charge, and make the team their own.
This will be overseeing a medium sized team and working in a NOC environment - ideal candidate will have experience of a similar role.
Key Responsibilities* Managing the service desk
* Budgetary cost control
* Build and develop capabilities of the Help Centre Management team, both technical and non-technical
* Mentor and develop skills within this group as necessary.
* KPI's productivity performanceand targets effectively manage individual and team performance; build in regular reviews with team member taking necessary steps to improve overall team performance.
* SLA Management
* Personnel / Staff performance and headcount forecasting and recruitment
* Shift working patterns and controls
* Escalations and complaints
Technical Requirements
* 3-5+ years experience managing a service desk / helpdesk in a technology environment - ideally with a NOC background
* Detailed working knowledgeand experience in the following:
* Helpdesk systems; o Server & Desktop Management
* Microsoft Operating Systems (Desktop and Server) including Active Directory
* Controlling and management of IT Assets (including software & hardware)
*Microsoft application products including O365
Salary on offer is £45K-60k + bonus + benefits
Looking to move ASAP so please send me your latest CV and I will call you to discuss further.
Alex Pettifer - IT Recruitment Consultant - 01384 985 094Key Words:
Service Desk - Help Desk - Managed Services - Service Desk Manager - Microsoft - 1st Line - 2nd Line - O365- Software - Hardware - MSP - Digital Transformation
Industry: IT
Salary: £45000 - £60000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Alex Pettifer
Website: -
Direct Application URL: -