Job Reference: NR112
Job Duration:
Start date: ASAP
Description:
Technician - (Europe, the Middle East, and Africa)
Position Overview
A Technician is responsible for the set up and operation of audiovisual systems in a event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to functionand region.
Key Job Responsibilities
Equipment Operation
* Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
* Drive Results - Ensures a flawlessly executed event through accurate and timely setup,operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
* Troubleshoot technical issues and resolve problems quickly as they arise.
* Do the Right Thing - Complies with all Company security and safetymeasures.
* Adhere to health and safety regulations and wear appropriate PPE.
* Report all health and safety issues to the HSE Manager or Project Manager onsite.
* At times the technicians will work as part of a team on larger scale projects.
Customer Service
* Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
* Values People - Maintains a positive relationship with all clients through effective communication.
* Meets with guestson site to ensure that their needs are met and the equipment setup is working properly.
* Monitors events and checks in on customers throughout the day.
* Understands and fosters the hotel/venue/client relationship.
Technical Ability
* Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
* Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge* Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
* Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
* See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
* Workswith clients to finalise invoices.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
* High School Diploma or GCSE equivalent required.
* 1 year of customer service orhospitality experience is preferred.
* 1 year of audio visual experience or equivalent in educational environment is preferred.
Technician EMEA region
Competencies
* Ownership
* Hospitality
* Professionalism
* Responsiveness
* Safety Conscious
* Action Oriented
* Tech Savvy
* Ensures Accountability
Industry: IT
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Creative Personnel
Website: -
Direct Application URL: -