Job Reference: BBBH53677
Job Duration:
Start date: ASAP
Description:
Job Title: Field Based Collaboration Support Engineers - UK
Contract Type: Contract
Location: United KingdomAbout Us:
Due to a number of upcoming projects are expanding our field service team and are hiring Contract Collaboration Engineers located in the UK. Our engineers work with a variety of clients to ensure their unified communication (UC) systems function efficiently.
Position Overview:
We are searching for skilled and customer-oriented UC Engineers to join our team across the UK. This role involves technical support, system deployment, and incident management.
Key Responsibilities:
- Offer technical support and troubleshoot collaboration systems (Cisco, Microsoft Teams, Enghouse Interactive).
- Handle incidents and customer-initiated tickets.
- Ensure prompt resolution of tickets in accordance with service level agreements (SLAs).- Assist in the deployment and support of UC and telephony products.
- Install and maintain UC systems and related applications.
- Conduct site surveys, audits, and perform system backups.
- Provide telephone support and remote diagnostics.
- Resolve technical escalations from the Service Desk.
- Update documentation and support tickets.
Rate Information:
- Competitive Rates: Negotiable based on experience (inside IR35).
Who We're Looking For:
- Proficiency with Cisco Collaboration tools, Microsoft Teams Phone System, and Enghouse Interactive.
- Familiarity with call recording applications, Windows Server, PowerShell, and IP networking.
- Understanding of Enterprise Software as a Service (ESaaS) delivery.
- Excellent communication skills.
- Strong attention to detail and time management abilities.
- Team player with a positive attitude.
- Ability to obtain and maintain UC Engineering certifications.
- Experience with Gamma Horizon, 8x8 portfolio, ISDN, SIP, and diagnostic tools.
- Strong customer service skills.
- Ability to manage multiple projects simultaneously.
Additional Information:This role falls under IR35 regulations, so payment will be processed through an umbrella company. Rates include umbrella company fees and deductions.
Industry: IT
Salary: £0.00 - £250 per day + DOE
Salary Benefits: DOE
Vacancy Type: Contract
Job Skills: -
Contact Name: Chris McStraw
Website: -
Direct Application URL: -