Job Reference: 23676
Job Duration:
Start date: ASAP
Description:
Fantastic opportunity for an Account Manager to join an exciting, technology-led business with a high energy team who work closely on deliveringan excellent customer experience. You will have the chance to learn new skills, be involved in significant projects and make animpact on many different areas of the company. The Property Owner Account Manager will play a key role in signing new propertyowners and ensuring that their homes are onboarded seamlessly, always maintained to the highest standard, and that any communication with property owners about property management are handled proactively and professionally. The role would best suit someonewho has experience in managing properties or other fields where they have had responsibility for the readiness of a key product.
Job Description:
* Lead conversion - Converting B2C leads that have come through the business development funnel to grow the portfolio.
* Home onboarding process - Coordinating the onboarding of our homes in partnership with our Homeowner Onboarding Team and professional photographers.
* Relationship management - Maintaining and building long term strategic,mutually beneficial relationships with our property owners and proactively finding opportunities to drive value for them by identifying problems, offering creative solutions, and leveraging partnerships.
* Health and safety - Proactively managing the HSSE and quality standard requirements for our properties.
* Property management - Coordinating maintenance for homes in partnership with our Operations Team and managing communication with homeowners about areas relating to property management and maintenance.
* Continuous improvement - Proactively identify improvements beneficial to our processes and be part of the delivery of any initiatives implemented.
* Customer data excellence - Understand our data deeply, be able to report on trends and related solutions and maintain our data accurately on all our systems.
* Personal development - Participate in any personal developmentand training that is identified to help you carry out your role more effectively, as well as delivering any team training within your areas of expertise as and when required.
* Values and Behaviours - Uphold, safeguard, and promote our values and behaviors at all times. Policies and procedures - Have good working knowledge of our policies and procedures and ensure yourself and your teamwork within them at all times.
* Legal and regulatory - Maintain records in line with current legislation, GDPR, AML and Health and Safety.
Skills Required:
* Someone who has experience in managing properties or other fields where they have had responsibility for the readiness of a key product
* Someone who thrives under pressure and with constantly changing dynamics
* A people person who thrives on working with others and loves building personal connections that drive growth* Someone who is organised, and detail orientated
* Someone who has strong written, verbal, and interpersonal skills who's energetic and focused
* Someone who has a strong desire to expand and acquire new skills
The Package:
* Salary £26,000 -£32,000
* Discretionary bonus scheme
* Flexible and remote working options (including sabbaticals)
* 25 days holiday plusthe flexibility to buy or sell 5 days
* An exciting and fast-paced environment with lots of development and growth opportunities
* Friendly team and regular socials together
* Support from a mentor on how to grow your future career
* Informal ongoing development and training on key business skills, such as project management
* Cycle to Work Scheme
* Discounts for you and your family and friends on our homes
* Rewards for introducing new customers and team members
Interested:
* If you would like to apply for the above vacancy, please click to 'APPLY' or send your cv to helen@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: £26000 - £32000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -