Job Reference: CMA 11282 17/11 AD
Job Duration:
Start date:
Description:
We are looking for an Admin Consultant tojoin our client who is based in South West London. Reporting to the Operations Team Manager you will answer, and action after-sales calls in a professional manner, exceeding customer expectation and providing memorable customer service.
RESPONSIBILITIES:
* Answer calls in line a professional manner
* Provide an excellent customer experience through building relationshipsto identify and accurately deliver to customer needs.
* Implements the service strategy for all brands within Preston.
* Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to thereservation made.
* Action amendments to customer reservations
* Keep the customer informed, enhancing the customers' experience.
* Ensure that call waiting is kept to a minimum.
* Ensure average handling times are within company KPI's.
* Work accurately to maximise profit and prevent loss.
* Maintain customer confidentiality in line with the Data Protection Act.
* Comply with PCI card handling regulations.
* Remain up to date with company (and industry) initiatives, products, and service changes.
* Suggests procedural improvements to improve the customer experience.
* Ensure that call waiting is kept to a minimum.
* Ensure average handling times are within company KPI's.
* Ensure that company and department policies are always adhered to.
* Always maintain a professional work ethic including when dealing with difficult situations and stressful tasks.
* Attend and take an active role in all training/briefings/meetings with team, peers and others when required.
* Communication with all areas/functions of the business.
* Work effectively as part of a team
* Work with other key departments (Sales Centre,Product and Marketing) establishing a professional approach that ensures the coordination and resolution of all issues.
EXPERIENCE REQUIRED:
* GCSE Grade A-C in Maths and English language - or equivalent
* GDS System Knowledge, ideally Galileo.
* Travel qualification - desirable
* Customer Service experience - ideally in a contact centre environment
* Previous experience working in a customer service or travel industry environment
* IT literate
* Highly customer focussed - always outs the customer first
* Attention to detail
* Excellent communication skills
* Able to work under pressure, meet deadlinesand remain calm
* Passionate about travel
THE PACKAGE:
The salary for this position is £19,500, working hours are on a shift rota pattern between 09:00 at 19:00.
INTERESTED?
Please follow the instructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £19500 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Travel Admin, Travel Administration Specialist, Admin Consultant, Administration Consultant,
Contact Name: Crawley Team
Website: -
Direct Application URL: -