Job Reference: CMA 11282 17/11 CR
Job Duration:
Start date:
Description:
We are looking for a Customer Relations Executive to join our client who is one of the world's largest Air and Travel service provider, based in South West London. You will maintain a high standard of services in dealing with pre and post travel issues and adhering toABTA Code of Conduct.
Accurately deal with all communications and correspondence in a timely manner to reach good resolutions which minimise losses and retain business.
RESPONSIBILITIES:
* Acknowledge incoming complaints promptly
* Investigate contents of complaint
* Request information from suppliers, including airlines
* Pursue and follow up on outstanding communications
* Maintain ABTA guidelines on response times
* Conduct internal investigations where required
* Raise appropriate refund and Ex Gratia requests
* Assisting to minimise losses to the business through full investigation and resolution that are acceptable to both the customer and the company.
* Handles customers complaints in a manner which no losses are incurred to the company whilst offering the customer the best possible outcome
* Delivers a continued high level customer service* Investigates all issues in full using tools available
* Uses the call recorder to view calls if an issue arises
* Skilled in GDS history read
* Knowledgeable in the full booking process for Gold Medal
* Knowledgeable in reading airline contracts rules and regulations
* Informs IT of any issues identified that may be reoccurring due to system failures
* Deals effectively when investigating customer complaints pre travel
* Provides accurate information in a timely fashion
* Develops and supports new members of the team and other colleagues.
* Customers' expectations are met wherever possible and always managed in a professional manner.
EXPERIENCE REQUIRED:
* Geographical knowledge
* Extensive knowledge Gold Medal products* GDS System experience - Ideally Galileo
* Travel industry/systems experience - desirable
* Exceptional telephone manner, written and verbal communication skills
* Excellent problem solving and negotiating skills
* Organised
* Accuracy with attention to detail
* Strong team player
* Ability to prioritise
* Keyboard skills
* Confident, positive, and enthusiastic* Ability to multi-task
* Fair and consistent Competencies
* Decision making
* Identifies improvements
* Team player* Willingness to learn and apply new skills
* Good working relationships
* Accomplish goals
THE PACKAGE:
The salaryfor this position is £19,500, working hours are on a shift rota pattern between 09:00 at 19:00.
INTERESTED?
Please followthe instructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £19500 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Customer Relations, Pre-travel, Post-travel, Travel Customer Relations, Customer Service, Complaint Handling,
Contact Name: Crawley Team
Website: -
Direct Application URL: -