Job Reference: CMa 11282 05/01 CSA
Job Duration:
Start date:
Description:
We are looking fora Customer Service Advisor to join our client who is one of the world's largest Air and Travel service provider, based in SouthWest London. In this role you will service after-sales calls from our client's customers, providing excellent service that theircustomers expect.
As a Customer Service Advisor, you will take calls from Travel Agents and customers and deal with a rangeof queries and requests. This will include pre-booking seats & special meals on flights, commission & VAT queries, taking balance payments and making changes to bookings.
You need to be able to provide an excellent customer experience by building relationships quickly, identifying customer needs and accurately delivering solutions.
RESPONSIBILITIES:
* Deal with a range of queries and requests
* Pre booking customer requests for flights,
* Commission & VAT queries
* Taking balance payments and making changes to bookings
* Provide excellent customer experience
* Building relationships quickly
* Identifying customer needs
* Accurately delivering solutions
EXPERIENCE REQUIRED:
* Customer service experience - Ideally in a contact centre environment
* GDS System experience - Ideally Galileo
* Travel industry/systems experience - desirable
* Exceptional telephone manner, written and verbal communication skills
* Excellent problem solving and negotiating skills
* Organised
* Accuracy with attention to detail
* Strong team player
* Ability to prioritise
* Keyboard skills
*Confident, positive, and enthusiastic
* Ability to multi-task
* Fair and consistent Competencies
* Decision making
* Identifies improvements
* Team player
* Willingness to learn and apply new skills
* Good working relationships
* Accomplish goals
THE PACKAGE:
The salary for this position is £19,500, working hours are on a shift rota pattern between 09:00 at19:00.
INTERESTED?
Please follow the instructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £19500 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Travel Agent, Travel Consultant, Retail Travel Advisor, Travel Advisor, Cruise, Ski, Destination Specialist, Tour Operator, Marketing, PR, Recruitment, B2B, Business Development, IT, Account Management, Travel Specialist, Homeworking,
Contact Name: Crawley Team
Website: -
Direct Application URL: -