Job Reference: 24011/13
Job Duration:
Start date: ASAP
Description:
Are you an experienced Customer Service Executive?
Are you passionate about providing excellent Customer Service?
We have an exciting new opportunity for a Customer Service Executive to join our Client based in South West London. Responsible for being the first point of call for customer queries via both telephone and email, to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
The Job:
* Provide clear and accurate service and support by dealing efficiently and politely with all telephone, email, and internet inquiries.
* Manage customer queries, requestsand complaints through both email and telephone calls to a successful and timely resolution.
* Deliver a professional and engaging 'front of house' service to our guests and hosts
* Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution
* Provide timely and accurate information to guests and hosts to minimise queries and complaints
* Ensure the maximum level of customer satisfaction
* Report issues and opportunities tothe relevant departments to boost the company's performance
* Ensure that all issues/cases are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system
* Communicating and build strong relations with potential, current and previous guests
* Convert travellers and website users into loyal clients* Negotiation and communication with the property owners
* Updating physical internet material to promote company identity andservices
* Working with IT & Marketing Department assisting with website UI/UX and marketing strategies
* Data entry
*Overall involvement and improvement of our day-to-day business operations.
The Person:
* 2 - 3 years of relevant experience inworking in sales and customer service, preferably in the hospitality or travel industries
* Proficient in MS Office and marketing software (e.g., HubSpot, Mailchimp)
* Strong multi-tasking and time-management skills, with the ability to prioritize tasks* Able to respond quickly and accurately to inquiries/changing priorities
* Accuracy and fast learning are fundamental to therole
* Excellent command of spoken English to enable telephone communication with customers
* Good command written English toenable email communication with customers
* Customer facing experience
* Ability to deal calmly and professionally with customers on the telephone
* Strong work ethic
* Ability to show empathy and support to customers
* Resilience
* Enthusiastic, reliable, self-motivated team player
The Package:
Salary £23,000
Intrested? Please click apply or contact helen@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £23000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, travel, hospitality
Contact Name: Crawley Team
Website: -
Direct Application URL: -