Job Reference: CMA 5346 07/01 ATS
Job Duration:
Start date:
Description:
We are looking for a Luxury Africa Travel Specialist based in South West London. You will take responsibility for all existing and future clients experiences for our client, from making the moment clients initially contact us through the various channels, arranging and confirming their trip, making contact upon their return, andsetting up the next experience.
Using in-depth knowledge of the destination, personal insight and using the full resource ofour client, the service delivered should be consistently exceptional. This is measured through an ability to covert enquiries into profitable sales and deliver against expectations of consistently high client satisfaction and promote repeat business.RESPONSIBILITIES:
* To answer all telephone calls expediently, professionally, and politely.
* To proactively ensure familiarity with all products in your region - especially those promoted on the A&K website, in brochures, magazines and any other marketing collateral, including special offers.
* To routinely attend product training sessions, including participating in company sponsored educational trips.
* Use effective questioning techniques to effectively establish client requirements andthen use your product knowledge to create a bespoke itinerary, matching these established preferences and requirements.
* Tomaintain an efficient, professional, and friendly relationship with the client throughout the booking process. Maintain regularcontact with clients (and travel agents) to keep them informed of progress and the status of booking, including updating on developments.
* To call the client pre-travel and post-travel to seek feedback, pre-empt any problems and maintain a courteous relationship.
* Encourage the client to complete a post-travel questionnaire.
* Take responsibility for any post-travel problem solving in a professional, expedient, and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction.
EXPERIENCE REQUIRED:
* Interest, passion, and knowledge for Africa
* Travel Sales experience preferred* Promote a professional impression of A&K through an appropriate dress code
* A positive team player
* Articulate andcreative
* Exceptional attention to detail
* Keen to progress and develop a career within the travel industry
* Enthusiastic and fun
THE PACKAGE:
The salary for this position is £26,000 - £31,000 DOE plus incentive plan, working hours are Monday to Friday 09:00 - 17:30 or 09:30 - 18:00. Saturday working on a rota basis (average 8 per year), this is a Hybrid working role with 3 days in the office and 2 from home.
Our client offers a great working environment with an attractive benefitspackage including:
* Employee Assistance Programme
* Bike to work scheme
* Travel loans
* Work-save pension plan
*Life Assurance
* Recruitment bonus
* Regular social events
* Progression opportunities
* Sales Incentives Plan providing opportunity to earn commission on sales
* Educational trips for Sales teams
* 20 days annual leave increasing with each year service up to 25 days
* Additional pay for each Saturday worked in sales
* Employee discounts
* We offer the opportunity to request hybrid working
INTERESTED?
Please follow the instructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: £26000 - £31000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Luxury Travel, BespokeTravel, High-end Travel, Luxury Travel Designer, Travel Designer, Travel Coordinator, Luxury Travel Consultant, Travel Consultant, Africa Specialist,
Contact Name: Crawley Team
Website: -
Direct Application URL: -