Job Reference: 23960
Job Duration:
Start date: ASAP
Description:
Are you an Operational Administration Assistant looking for a new challenge? This role would offer a great chance to progress quickly. The main focus of this role is to deliver exceptional customer service both internally, by supporting the team and also externally to suppliers and clients. You will be responsible for ensuring accurate and consistent standards of administration for both the Operations Team and Sales Team, liaising with suppliers to support the teams in successfully packaging our clients' tour proposals. You will be responsible for fully representing the company service ethic at all times and working within our expected framework of values and behaviours.
Job details:
* Creation of sales documentation and supporting literature accurately and to a high standard and within turnaround times
* To include all sales documentation (e.g., quotation, provisional booking, and confirmation letters) using our bespoke template system
* Source and manage key options with accommodation suppliers accurately and effectively ensuring you request key suppliersin the first instance and in line with company strategy. Manage all expiring options with the team.
* Creation of tour documentation and supporting literature accurately and to a high standard and within turnaround times
* To include all payment acknowledgements, invoice preparation, visit requests, final documentation etc using our bespoke template system
* Populate ourbespoke operating system with all data requirements
* Contribution to identifying improvements to work organisation and procedures etc
* General administration tasks across all areas of the business to support our business needs as required. After anappropriate qualifying period, you will be required to assist with 24-hour duty officer responsibilities several times each year. This requires you to be available during out-of-office hours in order for you to be able to take calls from clients. Full training will be provided
Skills Required:
* Full understanding of delivering exceptional internal and external customer service
* Ability to resolve problems, work under pressure and meet deadlines
* Ability to work under own initiative,and essentially as part of a wider team
* Good knowledge of Microsoft packages
* Ability to follow procedures and willingness to enhance them
* Ability to demonstrate keenness to learn
* Good attention to detail
* Strong time management skills and ability to prioritise workload and be highly organised
* Excellent verbal and written communication skills and accurate written and spoken English
* Adaptable and flexible
* Knowledge of the Travel Market
* Knowledge of a foreign language French/German/Other beneficial but not essential
* Worldwide destination knowledge in particular Europe.
* Sound knowledge of UK geography
The Package:
Starting salary of £20,000
* Working Monday to Friday 37 ½ hours per week, with options towork between the hours of 08:00 hrs and 17:30 hrs, allowing for ½ hour lunch breaks. Normal shift patterns include 08:00 - 16:00, 08:30 - 16:30, 09:00 - 17:00, 09:30 - 17.30
* In addition to a basic salary, you will benefit from a team incentive scheme and % pension contribution.
* Annual leave entitlement will be 25 days per annum (pro-rata) and un-paid leave can be requestedand is subject to approval
Interested:
* If you would like to apply for the above vacancy, please click 'APPLY'or email your cv to helen@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £20000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: administration, Operations,Travel, Tour operator
Contact Name: Crawley Team
Website: -
Direct Application URL: -