Job Reference: 23673
Job Duration:
Start date: ASAP
Description:
Do you haveexperience working in an operations team? We have an exciting opportunity for an Operations Executive. The Operations Executivewill play a leading role in our Operations Team and will be instrumental in our growth plans. The Operations Executive will support the Operations Director and the wider Operated Team.
We are looking for a genuine self-starter who has the ability, potential, and a thirst to learn and grow as the company does. The role would best suit someone with a minimum of 2 years' experience in operations management, ideally within leisure and hospitality.
The Job:
* Consistently delivering 5-star service - Effectively deliver and promote consistently high levels of customer service
* Delivering guest facing operational requirements- Managing end-to-end logistical operations such as cleaning and linen partnerships and scheduling, check-ins/outs, and the management of property service suppliers
* Maintenance resolution and management - Supporting the maintenance and upkeep of the London portfolio of homes as well as the timely, professional resolution of maintenance issues to the satisfaction of property owners and guests, working alongside the Property Owner Team as appropriate
* Operational partner relationship management - Building effective relationships with our core operations partners such as cleaning and linen companies, check-in, and maintenance team, including being responsible for the day-to-day management and growing of the team
* Asset and stock management - Ownership of the asset and stock management process, ensuring stock takes are complete, assets are recorded accurately, and stock levelsare meeting business needs
* Onboarding new homes -
* Guest experience - Supporting the London Operated Team to ensure a 5* guest experience such as, responding to guests, managing the booking process including enquiry management, guest stay supportand guest communications
* Customer data excellence - Understand our operations data deeply, be able to report on trends and related solutions and maintain our data accurately on all our systems
* Personal development - Participate in any personal development and training that is identified to help you carry out your role more effectively, as well as delivering any team training within your areas of expertise as and when required.
* Legal and regulatory - Maintain records in line with current legislation, GDPR, AML and Health and Safety
* Travel - You must be comfortable with travelling across London, visiting sites. It is your responsibility to ensure that all guests and homes are well maintained and serviced (including essential stays). Many days will be working on site as we operate a 7-day business, and it is important we adhere to government standards such as PPE and personal hygiene measures
Skills Required:
* Minimum of 2 years' experience in operations management, ideally within leisureand hospitality, who sees their future career in hospitality operations in a holiday rental market or property management company
* Someone who wants to develop their customer service, operational and logistical skills in a hospitality environment
* Someone who thrives under pressure and with constantly changing dynamics
* A people person who thrives on working with othersand loves building personal connections that drive growth
* Someone who is organised and detail oriented
* Someone who has strong written, verbal, and interpersonal skills who's energetic and focused
* Someone who has a strong desire to expand and acquire new skills
The Package:
* Discretionary bonus scheme
* Flexible and remote working options (including sabbaticals)
* 25 days holiday plus the flexibility to buy or sell 5 days
* An exciting and fast-paced environment with lots of development and growth opportunities
* Friendly team and regular socials together
* Support from a mentor on how to grow your future career
* Informal ongoing development and training on key business skills, such as project management
* Cycle to Work Scheme
* Discounts for you and your family and friends on our homes
* Rewards for introducing new customers and team membersInterested:
* If you would like to apply for the above position, please click below or call Helen on 02038879444
Industry: Travel and Tourism
Salary: £22000 - £26000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -