Job Reference: HNE 11043 09/03
Job Duration:
Start date:
Description:
Are you a looking for a new challenge? Do you want to work with a short-term rental and serviced apartments provider?Then this role might be for you!
We are looking for a Part Time Receptionist to join our client who are based in Southwest London. Our client meets the growing demand for fully managed short-term rentals and serviced apartments. They provide gusts withthe comfort of a home and the professional service of a hotel.
This is a great opportunity to join an exciting, technology-led business with a high energy team who work closely on delivering an excellent customer experience.
RESPONSIBILITIES:* Welcoming and greeting guests in a friendly, helpful manner whilst maintaining a smart appearance as the face of the building.* Checking guests in, including completing company identification checks.
* Showing guests to their apartment and introducing them to the space and building amenities.
* Ensuring guest amenities are in place, including welcome packs, toiletries, linens and ensuring that apartments are cleaned to the required standards. This includes stock take, storeroom management and goodcommunication with suppliers.
* Responding to any guest requests for help and information, such as booking theatre tickets, helping with travel arrangements, or providing information about local amenities and attractions.
* Checking guests out after their stay and encouraging them to leave reviews on the platforms.
* Answering phone calls and emails from prospective customersand guests, taking messages, and ensuring they are delivered as appropriate.
* Upholding, safeguarding, and promoting our values and behaviours at all times.
* Having a good working knowledge of our policies and procedures always working within them.* Maintaining records in line with current legislation, GDPR, AML and Health and Safety.
EXPERIENCE REQUIRED:
* Excellent customer service skills
* Problem-solving abilities
* Strong communication and interpersonal skills
* Flexibility and the ability to respond appropriately to changing situations
* Discretion and sensitivity
* The ability to maintain professional standards under pressure
* Strong IT skills and knowledge of booking systems and software
* Excellent administrationand organisational skills
THE PACKAGE:
* Offering a salary of £20,000 - £24,000 (Pro-rated)
* Discretionary bonus scheme
* 25 days holiday plus the flexibility to buy or sell 5 days
* An exciting and fast-paced environment with lots of development and growth opportunities. This is a good opportunity for someone who would want to transition into a full-time role.* Friendly team and regular socials together
* Support from a mentor on how to grow your future career
* Informal ongoing development and training on key business skills, such as project management
* Cycle to Work Scheme
* Discounts for you and your family and friends on our homes
* Rewards for introducing new customers and team members
INTERESTED?
Please follow theinstructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or helen@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: £20000 - £24000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Receptionist, Part Time, Reception,Travel, Tourism, Hospitality, Hotel, Serviced Apartments, Travel Agent, Reservations, Graduate, Student,
Contact Name: Crawley Team
Website: -
Direct Application URL: -