Job Reference: CMA 5346 28/01
Job Duration:
Start date:
Description:
We are looking fora Private Client Manager based in South West London. Our client has a small but highly exclusive global invitation-only programme that leverages the power of the brand to acquire high net-worth individuals and grow their 'ultra-luxury' business, targetingUHNW travellers.
There are currently around 500 members worldwide, each of which is assigned a Private Client Manager who will maintain a close relationship with the client, understanding their needs and fulfilling all their VIP Travel Requirements.As the programme grows, the Private Client Manager will arrange private dinners and/or events in various locations or on site for some of the members. Where possible, we use these events to promote some of our finest properties globally to our most affluent and loyal clients.
The role will provide and exemplary level of service to the members, looking after them all the way through the sales process.
RESPONSIBILITIES:
* Differentiating and reinforcing the attraction of the programme on a consistent basis through a comprehensive understanding of the business, the client's requirements and proactively communicating ideas and trends
* Identify innovative ways of improving the client experience and enjoyment of their membership
* Organise and hostprivate dinners for prospective and current clients
* Visiting clients at locations to suit the client, being prepared with travel ideas that will inspire and delight the client
* Proactively re-engage with our prospect database to help continue to grow the programme
* To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service
* Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients and a high level of customer care is achieved
* Ensure all complaints are dealt with in line with ABTA time limitations
* Identify any problem areas and liaise with the Product Managers or overseas offices as necessary to ensure issues are addressed
* Help and prepare for and then attend client events and provide feedback and information on their requirements and future travel plans
EXPERIENCE REQUIRED:
* A minimum of 5 years luxury travel experience required
*Experience of client acquisition preferred but not essential
* A positive team player
* Articulate and creative
* Exceptional attention to detail
THE PACKAGE:
The salary for this position is £32,000 plus incentive plan and benefits, working hours are Monday to Friday 09:00 - 17:30 or 09:30 - 18:00. Saturday working on a rota basis (average 8 per year), This is a fulltime Hybrid working role.
INTERESTED?
Please follow the instructions to apply, attaching your CV. For further questions pleasecontact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: £26000 - £32000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Travel Agent, Travel Consultant, Retail Travel Advisor, Travel Advisor, Cruise, Ski, Destination Specialist, Tour Operator, Marketing, PR, Recruitment, B2B, Business Development, IT, Account Management, Travel Specialist, Homeworking,
Contact Name: Crawley Team
Website: -
Direct Application URL: -