Job Reference: 23996/27
Job Duration:
Start date:
Description:
Are you an experienced Business Travel Consultant?
Are you looking for your next new exciting challenge?
We have an exciting new opportunityfor a Senior Business Travel Consultant to join our client based in Surrey. Responsible for managing a variety of corporate travel requests from your clients, overseeing the process from start to finish.
The Job:
* Manage flight, car hire and hotelbookings for groups and individuals.
* Possess the ability to creatively ticket bookings to get the best fare
* Work to agreed company standards and client SLA's
* Respond to all nature of client enquiries in a polite and efficient manner
* Check availability, negotiate suitable rates and advise of any special requirements.
* Ensure all changed or cancelled travel arrangements are re-issued, cancelled and refunded as per company standard.
* Excellent customer service experience with the abilityto build a natural rapport with key clients
* Confident in all areas of using the SABRE CRS, including building and maintaining client profiles, special needs, frequent traveller memberships, reissues and manual fare builds.
* Aware and implements costsavings to clients whist adhere to the corporate travel policy
* Maintain quality control
* Support and train other membersof staff
* Be proactive, self-motivated, ensure accuracy and effective at time management
* The ability to multitask and prioritise workflow
* Perform well under pressure and meet required deadlines
* Suggest, implement and maximize all avenues ofearnings for the company to increase profitability
* Handle complaints and disputes in a timely manner whilst maintaining client satisfaction
* Have full knowledge of net, published, cluster, IT, RTW, companion and other fare types, including ticketing and booking procedures.
* Advise manager to changes of client trading patterns or staff
* Source and supply information for use on social media sites and newsletters and forward to relevant colleague.
* Demonstrate "switch selling" if possible, tosuppliers which provide the highest commission levels
* Use technology (Sabre, Focus4Hotels, Focus Fare Finder, Pop up Box etc.) to its maximum to increase efficiency and profitability
The Person:
* Senior by experience and will have spent at least 4 years as an active consultant
* Strong domestic and international travel knowledge, including scheduled flights, low-costairlines, hotels, and car hire.
The Package:
Salary - £25,000 - £27,000 (Depending on experience)
Monday - Friday (Office Hours)
Interested?
Please click apply or contact Helen@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: £25000 - £27000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Business Travel Consultant, Business Travel, Travel Agent, Tour Operator, Corporate Travel, Customer Service
Contact Name: Crawley Team
Website: -
Direct Application URL: -