Job Reference: CMa 5346 04/01
Job Duration:
Start date:
Description:
We are looking for a Senior North America Travel Specialist based in South West London. You will take responsibility for all existing andfuture clients experiences for our client, from making the moment clients initially contact us through the various channels, arranging and confirming their trip, making contact upon their return, and setting up the next experience.
Using in-depth knowledge of the destination, personal insight and using the full resource of our client, the service delivered should be consistently exceptional. This is measured through an ability to covert enquiries into profitable sales and deliver against expectations ofconsistently high client satisfaction and promote repeat business.
JOB DESCRIPTION:
* Respond to all new sales enquires within 2 hours, be they received via email, online, LiveChat or via telephone message.
* To answer all telephone calls expediently, professionally, and politely, including those overflowing from other teams.
* At the earliest opportunity, to call clients who have requested a brochure with a view to nurturing this initial enquiry into an active sales lead.
* To proactivelyensure familiarity with all products in your region - most specially those promoted on the client's website, in brochures, magazines and any other marketing collateral, including special offers.
* To routinely attend product training sessions, includingparticipating on company sponsored Educational trips.
* Complete the relevant Educational pre and post trip paperwork, including the preparation and delivery of a presentation to your team and the office.
* Use effective questioning techniques to effectively establish client requirements and then use your product knowledge to create a bespoke itinerary, matching these established preferences and requirements.
* Ensure that itinerary proposals, with quote, are produced and delivered to the client withing 24hrs - if this is not possible, then the client must be kept up to date with progress.
* Prepare quotes within the acceptable margin parameters as set out by the management team.
* To maintain an efficient, professional, and friendly relationship with the client throughout the booking process. Maintain regular contact with clients (and travel agents) to keep them informed of progress and the status of booking, including updating on developments.
* To call the clients pre-travel (2/3 days) and post-travel (2/3 days) to seek feedback, pre-empt any problems and maintain a courteous relationship.
* Encourage the client to compete a post-travel questionnaire, ideally resulting in at least 50% of clients doing so.
* Take responsibility for any post-travel problem solving in a professional, expedient, and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction.
EXPERIENCE REQUIRED:
* First-hand experience of selling North America
* Adhere to hours of work as the company requires, maintaining optimum cover for client enquiries.
* Meet client and colleague expectations by maintaining a professionally consistent attitude towards your work.
* Ensure that your work area is kept clear and tidy.
THEPACKAGE:
* The salary for this position is £26,000 - £30,000 plus incentive plan and benefits.
* Hours: Mon-Fri either 09:00-17:30 or 09:30-18:00 + Saturdays on a Rota basis which receive pay for (approx. 8 Saturdays a year)
* This is a hybrid working role
INTERESTED?
Please follow the instructions to apply, attaching your CV, or call Claire on 02038879444 or email clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: £26000 - £30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Travel Agent, TravelConsultant, Retail Travel Advisor, Travel Advisor, Cruise, Ski, Destination Specialist, Tour Operator, Marketing, PR, Recruitment, B2B, Business Development, IT, Account Management, Travel Specialist, Homeworking,
Contact Name: Crawley Team
Website: -
Direct Application URL: -