Job Reference: CMA 5346 15/11
Job Duration:
Start date:
Description:
We are looking for a Senior Villas Travel Specialist based in South West London. You will take responsibility for all existing and future clients experiences for our client, from making the moment clients initially contact us through the various channels, arranging and confirming their trip, making contact upontheir return, and setting up the next experience.
RESPONSIBILITIES:
Client Contact
* At the earliest opportunity, tocontact enquiries with a view to nurturing this initial enquiry into an active sales lead.
* To proactively ensure familiarity with all products developments in your region - most specially those promoted on the A&K Villas website, in brochures, magazines and any other marketing collateral, including special offers.
* To routinely attend product training sessions, including participating on company sponsored educational trips.
* Attend and actively participate in all learning opportunities, offering your expertise to the training team were requested in order to increase knowledge across the business.
* Complete the relevant educational pre and post trip paperwork, including the preparation and delivery of a presentation to your team and the office
* Use effective questioning techniques to effectively establish client requirements and then use your product knowledge tofind the perfect villa and to create a bespoke itinerary, matching these established preferences and requirements.
* Ability to sell all destinations within your sales department, with no requirement to specialise in specific regions
* Ensure that quotes are produced and delivered to the client within 24hrs - if this is not possible, then the client must be kept up to date withprogress.
* To maintain an efficient, professional, and friendly relationship with the client throughout the booking process.Maintain regular contact with clients (and travel agents) to keep them informed of progress and the status of booking, including updating on developments.
* To call the client pre-travel (2/3 days) and post-travel (2/3 days) to seek feedback, pre-empt any problems and maintain a courteous relationship.
* Encourage the client to complete a post-travel questionnaire, ideally resulting in at least 50% of clients doing so.
* Take responsibility for any post-travel problem solving in a professional, expedient and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction.
* To work in close partnership with the Programmes Manager - offering them a clear view of how many enquires are currently being worked on and allowing them the opportunity to assist and, potentially, re-distribute sales leads to the requirements of the company. It is expectedthat a comprehensive daily update is provided, with complete visibility of your to-do list.
General
* Reliably follow all company processes and procedures to ensure maximum efficiency. Additionally, you should also look to make recommendations forenhancements.
* Actively participate in, and implement learning from, all available hard and soft skills training.
* Providecover for absent colleagues so that service delivery to clients is seamless and maintained.
* Provide support to your team and sales manager with other files as required.
* Represent Abercrombie & Kent at client events and trade exhibitions and bean ambassador for the brand.
* As required, provide mentoring and buddy support to new starters during their probation period. Any agreement to provide support will result in a 20% discount to your SIP target during the first three months of the new starters probationary period.
* Within business requirements, responsibility for designing your own educational's and providing input into the contents. Priority will be given to Tier 1 and Tier 2 destinations.
* Eligibility for one educational or TEA peryear, an allowance of ten working days will be offered for your trip. Any requests for an extension to this amount will be considered in line with the business needs and will require the approval from the Director of Sales in advance.
Revenue & Profitability
* Proactively manage the progress of itineraries from initial quote through to bookings and repeat business - specifically following-up all itinerary proposals sent to clients to ensure maximum conversion to bookings to maximise revenue andprofit. This involves the very deliberate application of sales techniques.
* Be aware of individual and team sales targets, always working to ensure these are achieved or exceeded.
* Maintain an overall blended margin for the year that is in line withthe business objectives for your department. Discounts can be offered on bookings where there is a business need, without salesmanager permission. Within agreed parameters and ensuring overall average margins are maintained, PTE's can set their own marginfor bookings.
* Responsible for providing clear notes within TS for both margin movements and discounts on all bookings.
*Ensure that client balance payments are received 8 weeks before departure (or as soon as practical regarding late bookings)
*When including international air travel in an itinerary, pay particular attention to the fare rules and ticketing deadlines, always ensuring payment has been received to cover associated costs.
THE PACKAGE:
The salary for this position is £29,000 plus incentive plan and benefits, working hours are Monday to Friday 09:00 - 17:30 or 09:30 - 18:00. Saturday working on a rota basis (average 8 per year), This is a fulltime Hybrid working role.
INTERESTED?
Please follow the instructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £29000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Senior Villas Specialist, Villa Travel Consultant, Senior Travel Consultant, Travel Consultant, Travel Advisor, Travel Sales, Luxury Travel, Luxury Villa Holidays, Senior Luxury Travel Consultant,
Contact Name: Crawley Team
Website: -
Direct Application URL: -