Job Reference: CMA 11282 17/11 TIK
Job Duration:
Start date:
Description:
We are looking for a Ticketing Consultant to join our client, based in South West London. Our client is one of the worlds largest Air and Travel service providers. You will be part of asmall team and deliver fantastic service & sales through your expertise, providing operation support to the business.
Weare looking for people who have enthusiasm and drive to deliver a truly amazing service through every stage of the customer journey, and you will need to be flexible, innovative and passionate and can work in a team and individually.
RESPONSIBILITIES:* Adhere to company procedures and policies.
* Issue airline tickets and vouchers for ground arrangements accurately within the company standards.
* Reissue of airline tickets in a timely manner.
* Ensure telephone enquiries are dealt within a helpful and precise manner ascertaining requirements.
* Manage all ticketing queues
* Be accountable for any losses identified
* Ensure ticket deadlines are met.
* Achieve Key Performance indicators, including Productivity, Quality, Loss and* Attendance/Time Keeping KPI's.
* Achieve department revenue targets and objectives.
* Maintain good working relationships with all departments.
* Be approachable and available to help and advice to colleagues.
* Adhere to all business updates.* Relay essential information to appropriate colleagues promptly and accurately.
* Attend training sessions and meetings where applicable.
* Remain flexible within the department to meet the needs of the business.
* Manage GDS Qs in line with BrandSLA's
EXPERIENCE REQUIRED:
* GDS Ticketing and Reissue experience - Galileo
* Knowledge of interpreting Airline Contracts and GDS ticket rules
* Excellent team working ability.
* Accuracy and attention to detail is a must.
* Flexibilityand requirement to work across several company IT systems, sources of air & ground contracts and additional information sources.
* Display numeric capability.
* A pro-active approach to problem solving, assuming responsibility for the resolution.* Excellent time management and organization skills, with the ability to multitask.
* The enthusiasm and drive to work to deadlines, targets and achieve objectives.
* The ability to prioritise.
* A pleasant, professional, and helpful telephone manner.
* Neat handwriting for issuing handwritten documents.
* Ability to decipher airline contracts, transferring details to tickets issued.
* Act professionally always, leading by example and representing us.
PACKAGE:
The salary for this position is £19,500, working hours are on a shift rota pattern between 09:00 at 19:00.
INTERESTED?
Please follow the instructions to apply, attaching your CV. For further questions please contact the team on 02038879444 or clairem@traveltraderecruitment.co.uk
Industry: Travel and Tourism
Salary: Up to £19500 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Ticketing Consultant, Travel Ticketing Agent, Fares Knowledge, Operations
Contact Name: Crawley Team
Website: -
Direct Application URL: -