Job Reference: FRS59972
Job Duration:
Start date: ASAP
Description:
TheRole
My client, a not-for-profit organisation is currently seeking an experienced Housing Officer to join their operations based in North County Dublin. This is a full-time, permanent, hybrid position.
As the Housing Officer, you will be responsiblefor providing a professional service in tenant engagement, estate management and arrears management with a focus on high-qualitycustomer service.
Tasks & Duties
* Manage designated schemes/units per Association policies using Housing Management System, acting as primary resident contact.
* Conduct annual home visits to maintain tenant engagement and property condition, while working with residents to enhance involvement.
* Assist residents in establishing structures like resident associations and utilize social media platforms.
* Facilitate connections with neighboring groups for community assimilation and provide information on beneficial external agencies.
* Attend meetings, address complaints, enforce tenancy conditions, produce reports, support community activities, and proactively manage anti-social behavior and tenant disputes.
* Monitor and manage rent arrears, service charges, and sundry debt to prevent escalation and achieve prescribed objectives.
* Offer advice and support to residents in need to sustain their tenancies, including preparing and representing the Association in legal proceedings when necessary.
* Cultivate strong ties with local authority housing teams, collaborating on vacancy notifications and allocation coordination.
* Assess prospective tenants, conduct pre-tenancy training, manage new tenant move-ins, property letting, andvoid times adhering to Association policies, while maintaining up-to-date housing management files via computer systems.
* Evaluate maintenance contractor performance via tenant satisfaction reports and inspections, coordinating repairs and works orderswith Property Services and Tenant Support Desk.
* Fulfill ad hoc duties related to training, business development, health & safety, administrative & financial procedures, as well as regulatory compliance, while undertaking tasks directed by the line manager.
Knowledge, Experience & Qualifications
* A minimum of 3 years' experience in housing sector.
* Previous experience as a Housing Officer is a distinct advantage.
* Excellent communication skills both written & verbal.* Excellent interpersonal skills with a strong customer focus.
* Reporting & analysing skills.
* Full clean driver's license with access to own vehicle is essential.
* Property or Professional Housing Management Qualification is highly desirable.
* Previous experience in driving digital projects and social media usage to drive business is desirable.
Industry: Not for Profit and Charities
Salary: €40000 - €50000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: administration, housing officer, property management, reporting, customer service, client management
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -